Refund Policy

lookkoolladiesworld.com is committed to 100% Customer Satisfaction. If the terms and conditions outlined below are met, you may request a refund within 3 days of delivery.

Terms & Conditions:

• Refunds will be processed only for the following reasons:
  • Damaged product
  • Wrong product sent
  • Size mismatch
• A product unboxing video is mandatory to process any refund request.
• Refund requests must be initiated within 3 days of delivery.
• The product must not be washed, used, or altered in any way.
• All refunds will only be processed after the product is received by us and passes a quality check.
• Products showing improper use, handling, or physical damage (e.g., torn packaging, missing parts/accessories) will not qualify for a refund and will be returned to the customer.
• Refunds will not be processed for reasons other than those specified above.

Note: In cases of an empty box or missing items, complaints must be registered within 24 hours of delivery, or they will not be entertained.

Refund Procedure

To request a refund, contact us on WhatsApp and provide a valid reason for the refund along with the required unboxing video. Ensure the original invoice is included in the package.

Note: Look Kool reserves the right to accept or reject refund requests on a case-by-case basis based on the evidence provided by the customer.